I am often asked which is the correct pay rate or Award level for a medical receptionist in private practice in Australia.
In this article you will find out how to determine the correct rate for medical receptionists covered by the Health Professionals and Support Services Award.
Read this article What is the Award level for a Medical Receptionist for guidance on how to determine the correct award classification level.
What rate to pay your Medical Receptionist?
In determining what rate to pay, you should consider the legal requirements, the financial situation of the Practice and your employer brand.
Here are three pay options:
If you choose to pay your medical receptionist the rate specified in the award, you will pay the base rate as per their award classification level plus any additional award entitlements.
Some employers would prefer to pay an all-inclusive rate or flat rate.
An all-inclusive rate is a rate that is higher than the minimum award base rate and is sufficient to cover all eligible entitlements e.g. applicable loadings, overtime, penalty rates and allowances.
In this situation, as an employer, you should ensure:
Above Award or market rate
Legislation dictates the minimum rates that employees are to be paid. For award covered employees, the rate is per the classification level and entitlements stipulated in the award.
There is nothing stopping an employer from paying an above award or market rate.
Paying above the minimum is a way to attract and retain staff, reward your high performing employees and be competitive in the employer market.
There are several ways to establish what the going market rate is, for example:
At the time of writing this article, the average salary range for Medical Receptionists in Australia is from $23 - $35 per hour with the average rate at approximately $25.50ph
Talk to us if you need help with Award levels, pay rates or training on the Health Professionals and Support Services Award.